10615 Professional Circle, Suite 102; Reno, NV 89521 (Notice Address)
xbox.codetocontent.com (Website)
877-258-3859 (Toll-Free Customer Service Number)
(1) Give this document to the recipient of the gift card for any future questions or issues.
(2) Please read carefully. This agreement contains an Arbitration Clause requiring all claims to be resolved by way of binding arbitration.
(3) Always know the exact dollar amount available on your card.
(4) If you do not agree to these terms, do not use the card, save your receipt, and cancel the card by calling customer service and requesting a refund.
We will not charge any fees with respect to your use of the Card. Your Card and the funds on your Card do not expire.
This Cardholder Agreement (“Agreement”) sets forth the terms and conditions under which an Xbox Card (“Card”) has been issued to you by MetaBank®, National Association. By accepting and using this Card, or authorizing any person to use the Card, you agree to be bound by the terms and conditions contained in this Agreement. In this Agreement "You" and "your" mean the person or persons who have received the Card and are authorized to use the Card. "We," "us," and "our" mean collectively, MetaBank,a federally-charted bank, member FDIC, and its divisions or assignees. The Card may be canceled or revoked at any time without prior notice, subject to applicable law. Please read this Agreement carefully and keep it for future reference. This Agreement applies to both the purchaser and any other user of the Card. It is the purchaser’s obligation to provide these terms and conditions to any user; however, new terms and conditions may be provided, or any other questions or concerns answered, by contacting Customer Service.
The Card is a prepaid Card that may be redeemed at the Website (xbox.codetocontent.com) to purchase an electronic gift code (“Game Code”) usable at the Xbox platform. The Game Code provides the user the benefits specified on the Card. These benefits could be the right to download a specific game, the right to a season pass for a game, the right to upgrade a game, a certain amount of in-game virtual currency usable for in-game purchases in connection with a specific game, or such other benefits as the Card may set forth. No additional funds may be added to this Card. The Card is NOT a credit Card. The Card is not a checking account or connected in any way to any account other than a stored value account where your funds are held.
MetaBank, N.A. will act as custodian of your funds upon its receipt of your funds. Once your Card is activated, you will be able to provide MetaBank, as custodian, with instructions about the funds accessible through the Card. Activation of the Card authorizes us to hold your funds at MetaBank or as custodian to place your funds at one or more participating banks (each a “Program Bank”). If you do not agree to your funds being held by us at MetaBank or placed by MetaBank as custodian at other Program Banks, please immediately spend all the funds on your Card. Card funds are not FDIC insured.
If you need to replace your Card for any reason, please contact Customer Service.
You agree that we may monitor and record any calls or other communications between us and you. You also agree that we or our service providers may contact you by using an automated dialing or email system, by text, or artificial or recorded voice. You agree to pay any service charges assessed by your plan provider for communications we send or make to you or that you send or make to us.
Treat this Card like cash. We generally cannot provide refunds for lost or stolen Cards. Fraudulent transactions may result in the loss of your money with no recourse.
However, if you believe your Card has been lost or stolen or an unauthorized transaction has been made using the information from your Card without your permission, contact Customer Service IMMEDIATELY. We will ask for the Card number and other identifying details. We cannot assist you if you do not have the Card number. We may not be able to assist you if you do not contact us within 60 days of the unauthorized transaction. A refund or reissued Card may take up to 30 days to process.
We are not responsible for the quality, safety, legality, or any other aspect of any Game Codes purchased with a Card. Further, we will not be liable: (1) If, through no fault of ours, you do not have value remaining on your Card to complete the transaction; (2) If Xbox refuses to accept a Game Code; (3) If the electronic device or your internet connection to the Website is not working properly ; (4) If access to your Card has been blocked after you reported your Card lost or stolen; (5) If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction; or (6) For any other exception stated in our Agreement with you.
We may provide information to our employees, auditors, affiliates, service providers, or attorneys as needed, or to any third party if you give us your written permission. We may also collect: (1) Information about purchases made with the Card, such as date of purchase, amount and place of purchase; (2) Information you provide to us when you ask for a replacement Card or when you contact us with customer service issues, such as name, address, phone number. We may also disclose information about your Card or the transactions you make to third parties in order to: (1) complete transactions; (2) verify the existence and condition of your Card for a third party, such as Xbox; (3) provide customer services; (4) process claims for lost or stolen Cards; (5) help protect against fraud and to conduct research and analysis; or (6) comply with government agency or court orders, or other legal reporting requirements.
To see our full Privacy Policy, please visit www.metabank.com
This Card is issued by MetaBank, National Association, Member FDIC.
5501 S. Broadband Lane
Sioux Falls, SD 57108
877-258-3859
xbox.codetocontent.com
© 2019-2022 MetaBank, National Association
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